As many of our customers know, we take great care in getting you your plants in the best condition possible. We use insulated boxes, heat packs and recommend the fastest shipping method possible. Or at least a shipping time of less than three days.
Flex delivery from Canada post is a great option. Or UPS access point may also be a good option depending on shipping time to your location. Both services hold your package at a location for you to pick up. This reduces the amount of time your package will be exposed to freezing temperatures.
We have been very successful with this method since we started our business. We've shipped thousands of plants with only a few frozen boxes. Most of the frozen boxes were lost or delayed in shipping. Can't be perfect every time!
We're very adverse to risk. Most of our plants are premium quality, and we believe that you the customer should get top quality plants delivered to your door. We will not gamble with your hard earned money. Simply, it comes down to, we get you your plants or we can't. For this reason we have an all or nothing shipping policy. Play by our rules and we will get you your plants with a 100% DOA guarantee. Our shipping policy changes bit depending on season, so have a look at our shipping policy before ordering.
When we have temperatures lower than -20C in Calgary or at the final destination we will hold your order until the next shipping day. Hopefully the temperature improves. Of course we will send an email to update our affected customers.
As always we're here to help. Please don't hesitate to contact us if you have any questions, especially questions related to winter shipping.
The Wet Leaf Team