FAQ
Get the FAQ's!
Where are you located?
- 15 minutes west of Calgary Alberta.
Where do you ship?
- We ship Canada wide
When will my order ship out?
- Live plants ship on Monday and Tuesday and to allow for enough time for them to arrive and not get stuck over the weekend. Get your order in before Sunday @ 6 pm mountain time, because thats our cut off time.
When will I receive my tracking information?.
- All orders are send with a tracking number. Tracking information will be provided by email or log into your account online to view. Please allow 24 hours during regular business hours for updated tracking information. We strongly encourage buyers to check for updates frequently and coordinate proper arrangements to be present for the delivery as we are not responsible for lost/stolen packages. However, we do our best to provide after purchase support and all discrepancies are handled on a case by case basis. If you believe your package is lost, please send us an email. Lost packages are handled on a case by case basis and the Wet Leaf reserves the right to provide alternative solutions pertaining to each individual case. Claims filed on the customer's behalf can take a minimum of 7-14 business days to process
What if I need to make a change to my order?
- Please email us with your change request as soon as possible. We’ll be happy to make adjustments as long as your order has not been shipped. We’ll make sure to respond as soon as we can.
Does The Wet Leaf ship live plants in winter?
- Yes we ship in all seasons in Canada including winter. We pack our boxes with styrofoam insulation and heat packs if needed depending on weather conditions.
When is it to hot or cold to ship?
- Temperatures over 20C or colder than -15C. We monitor temps across the country before shipping and will hold your order until the next shipping day in hopes of more favourable shipping conditions. Of course we'll be in touch if we can't ship.
What is UPS Access Point?
- This is a free service from UPS, free to sign up! They hold your package at the UPS store for you to pick up. Reducing the chance that plants will be exposed to freezing temperatures. And lessening the time that packages could be left in the back of a postal truck or in an unheated warehouse for more than a couple hours. And in many cases you will get your plants faster. We have had great success to date with these services.
- UPS Access Point
How should I choose a fast shipping time that is less than 3 business days.
- We have a 100% DOA Garentee! You don't have too. Just pick your shipping method that shows up in the cart.
Will you do Local Pick up for Calgary customers?
- No, Unfortunately we are not able to offer Local Pick Up. We are very busy shipping across Canada and just don't have the time for no shows, late people and last minute reschedules. Choose the best rate that shows up, all rates are 100%DOA. Shipping time is one business day for all rates.
Is local delivery an option?
- Yes, Local Delivery rates will show up in the check out.
Do you have an order minimum?
- $40 minimum order.
Do you accept returns?
- Yes of course, for non perishable products. Unfortunately due to the complexity of shipping live plants across Canada we cannot accept live plants as returns. We do not offer return shipping labels. The return shipper is responsible for all return shipping costs and damage incurred during return shipping.
Can I request specific shapes, sizes and colour stone?
- No. Our stone by weight is pre packed and ready to ship. Check our WYSIWYG section for one off pieces.
When do you update your stock?
- We are constantly updating our stock and receiving new stock usually monthly. During spring, summer and fall we receive new plant stock weekly or biweekly.
Do you have any promotions or discounts?
- We have have sales and off discount codes from time to time. To be in the know, sign up to our email list and follow our social media pages. Click the links below to view, like, comment and follow us!
