October 15 2020
No big changes to how we are operate at this time. Shipping is generally more reliable than it has been for most of the summer.
Due to changes with UPS, our order processing time will be a day longer than normal for packages shipped via UPS. 2-3 days instead of the usual 1-2 days. Our processing time with other shipping methods remains unaffected.
We have a large ADA order set to arrive at the end of October. That's exciting! Hopefully it stays on time, we've been waiting for this order since late spring.
September 18 2020
Again, no changes to our business and how we currently operate with COVID 19. This is from Canada Post, couriers will likely follow. Delays are still expected.
September 14 2020
No changes from our last update. Shipping is more reliable now, but shipping times are still not guaranteed by most shipping companies. Minor delays are still expected.
August 19 2020
All equipment, dry goods, and supplies are still shipping Canada wide. Expect shipping to be delayed. And if its not it will be a great surprise on your door step! Generally shipping times are getting better, but this pandemic is far from over. It's getting kinda old in our opinion!
Due to availability of live plants from our main supplier. We have chosen not to stock plants at this time. Unfortunately we only receive a small percentage of what we order. This can't work for us as we are set up to better serve our customers with a huge in stock inventory. This includes 1-2 Grow cups and all potted plants.
We have several outstanding orders for sold out products, Ada, Dooa, Stone, Wood, Tropica Plant Care, and a few others. When product arrives it will be stocked in our store. Check back frequently as some stuff sells out fast and follow our social media for the latest updates.
June 28 2020
No new information. Shipping Ontario and east still is delayed, with Canada post seeing the biggest delays. Unfortunately still not suitable for live plants. Everything not perishable is still shipping normally but delayed. Hope everyone is doing well, stay safe!
May 1 2020
We're shipping live plants again!
But... It's limited to western Canada specifically. British Columbia Alberta Saskatchewan, Manitoba and Yukon. Our normal shipping policy will apply. Please keep in mind that it is always important to ship live plants reasonably fast and all the more important now with the current world situation.
Hope everyone is doing well. In light of the current world situation there are a few considerations. This will impact how we do business for several weeks possibly months.
The risk of transmission of coronavirus though the mail is low. We have increased basic sanitation measures and continue to monitor the health of our shipping staff.
All of our packages are sent requesting a signature for many of reasons. Biggest reason is that we don't want packages left in community mail boxes or on your door step. It's cold outside! Canada post is no longer getting signatures at your door to reduce transmission of cornavrius though human contact. As we do not allow our packages to be safe dropped you will have to go to your local post office to pick up the package. We expect UPS and Puorlator to do something similar as the situation evolves. Please consider this if you are immunocompromised are in the high risk categorie or in contact with someone who is. In fact we would encourage you not to order at this time.
As this pandemic continues to evolve we expect shipping to be delayed.
We are Shipping Live plants within Western Canada, Manitoba and West.
All other products will ship Canada wide per normal, just expect delayed shipping.
Going forward product supply will be an issue as the majority of our plants are shipped to Canada via air transport. And at this time we're not sure how this will effect dry goods.
Stay safe! Wash your hands! Practice social distancing! Self isolate if needed! Listen to what our health authorities are saying, together we can flatten the curve.